Terms and conditions

Terms and Conditions

Effective Date: 1st Aug 2024
Company Name: Taylor Estate Management
Registered Address: TBA
Company Registration Number: TBA

These Terms and Conditions govern the provision of property management services by Taylor Estate Management  to the  Client within the jurisdiction of England and Wales. By engaging our services, you confirm your acceptance of these terms.

1. Definitions

  • Client: The owner of the Property or their authorized representative entering into an agreement with the Company.
  • Property: The residential or commercial premises specified in the Management Agreement.
  • Tenancy Agreement: A legally binding agreement between the Client (landlord) and the tenant, managed or facilitated by the Company.
  • Management Agreement: The written agreement outlining specific terms, fees, and scope of services provided by the Company to the Client.

2. Scope of Services

The Company agrees to provide property management services, which may include but are not limited to:

2.1 Marketing and Tenant Procurement:

  • Advertising the Property through online platforms, local networks, and other agreed methods.
  • Conducting viewings and providing prospective tenant references.

2.2 Tenant Screening and Agreements:

  • Vetting tenants based on affordability checks, credit checks, and previous tenancy references.
  • Drafting, issuing, and managing tenancy agreements in compliance with relevant legislation.

2.3 Rent Collection and Financial Management:

  • Collecting rent, providing monthly and annual financial statements, and following arrears procedures if necessary.
  • Depositing funds into a UK-based bank account nominated by the Client.

2.4 Property Maintenance and Repairs:

  • Arranging repairs, maintenance, and emergency call-outs using approved contractors.
  • Ensuring compliance with safety regulations, including Gas Safety (Gas Safety (Installation and Use) Regulations 1998), electrical safety, and smoke and carbon monoxide alarm requirements.

2.5 Legal Compliance:

  • Ensuring compliance with local authority regulations, including licensing under the Housing Act 2004 where applicable.
  • Protecting tenant deposits in a government-approved scheme as required under the Housing Act 2004.

3. Fees and Charges

3.1 Management Fees:
The Client agrees to pay the management fee agreed as specified in the Management Agreement Contract

3.2 Additional Charges:
Fees for additional services, such as major refurbishments, eviction support, or legal consultations, will be outlined in the Management Agreement or invoiced separately.

3.3 Payment Terms:

  • Fees will be deducted directly from rent collected unless otherwise agreed.
  • Invoices for any additional charges must be paid within 28 days of issuance.

3.4 Late Payments:
Failure to pay fees on time may result in interest charges at a rate of  5% above the Bank of England base rate (From the date of issued invoice).

4. Client Obligations

The Client agrees to:

  • Provide accurate and lawful ownership details for the Property.
  • Ensure the Property meets the legal standards required for letting, including but not limited to safety certifications (e.g., Energy Performance Certificate, Gas Safety Certificate, Electrical Safety Report).
  • Maintain adequate building and landlord insurance.

5. Liability and Indemnity

5.1 Company Liability:

  • The Company will exercise reasonable care and skill in delivering services but will not be liable for:
    • Damage caused by tenants or third parties.
    • Losses resulting from inaccurate information provided by the Client.
    • Events beyond the Company’s control, including acts of God, vandalism, or regulatory changes.

5.2 Client Indemnity:
The Client agrees to indemnify the Company against any legal claims, liabilities, or damages arising from the management of the Property, except in cases of negligence or breach of duty by the Company.

6. Data Protection

The Company will process personal data in compliance with the Data Protection Act 2018 (UK GDPR). Personal information will be used solely for property management purposes, including tenant referencing, legal compliance, and communication. For more information, please refer to our Privacy Policy.

7. Termination of Agreement

7.1 Termination by Notice:
Either party may terminate the agreement with 90 days written notice.

7.2 Termination for Breach:
The agreement may be terminated immediately if either party commits a material breach of the terms.

7.3 Post-Termination Obligations:
Upon termination, the Company will provide the Client with all relevant documentation and transfer any remaining funds after deducting outstanding fees.

8. Complaints and Dispute Resolution

8.1 Complaints Procedure:
Clients are encouraged to raise complaints in writing. The Company will investigate and respond within 14 days.

8.2 Alternative Dispute Resolution (ADR):
If a complaint cannot be resolved, disputes may be referred to an independent ADR scheme, such as The Property Ombudsman.

8.3 Jurisdiction:
These terms are governed by the laws of England and Wales. Disputes shall be resolved in the courts of England and Wales.

9. Amendments to Terms

The Company reserves the right to amend these Terms and Conditions. Clients will be notified of any changes in writing at least 30 days before they take effect.

10. Contact Information

For any queries, please contact us at:
Taylor Estate Management
Registered Address: TBA
Phone Number: 07803 535459
Email Address: info@taylorestatemanagement.com