GDPR

Taylor Estate Management GDPR Compliance Script

Introduction
At Taylor Estate Management, we prioritise your privacy and the security of your personal data. Whether you’re a property owner, tenant, or customer booking a property through us, we are committed to complying with the General Data Protection Regulation (GDPR). This policy explains how we collect, process, store, and protect your personal information.

1. Data Collection

We collect personal data necessary to provide our property management and booking services, which may include:

For Property Owners and Tenants:

  • Contact Information: Name, email address, phone number, and postal address.
  • Financial Information: Bank account details for payments or deposits.
  • Property Details: Information about the property being managed.
  • Identification Documents: Such as ID copies for verification purposes, if applicable.

For Customers Booking Properties:

  • Contact Information: Name, email address, phone number, and postal address.
  • Booking Details: Dates of your stay, party size, and any specific requests or preferences.
  • Payment Information: Card or payment details processed securely through third-party payment processors.
  • Feedback: Reviews or feedback you provide after your stay.

We collect this data directly from you when you make a booking, complete a form, or contact us.

2. Lawful Basis for Processing

We process your personal data only when:

  • It is necessary for the performance of a contract (e.g., managing bookings, processing payments, or managing properties).
  • We have obtained your explicit consent.
  • It is required to comply with legal obligations (e.g., tax reporting, anti-money laundering).
  • It is necessary for legitimate business interests, such as improving our services, unless overridden by your rights.

3. How We Use Your Data

We use your data for the following purposes:

For Property Owners and Tenants:

  • To manage and maintain properties on your behalf.
  • To facilitate communication between landlords and tenants.
  • To process payments and invoices.
  • To comply with legal and regulatory requirements.

For Customers Booking Properties:

  • To process and confirm your bookings.
  • To communicate important information about your stay (e.g., check-in details, changes to your reservation).
  • To handle payment transactions securely.
  • To personalise your experience (e.g., accommodating specific requests).
  • To send follow-up communications, such as feedback requests or promotions (only with your consent).

We will never sell or share your personal data with third parties for marketing purposes without your explicit consent.

4. Data Sharing

We may share your data with:

  • Trusted service providers, such as cleaning companies or maintenance contractors, to fulfil bookings and manage properties.
  • Third-party booking platforms you used to make your reservation (if applicable).
  • Secure payment processors for handling transactions.
  • Government authorities, if required by law.

All third-party partners are required to comply with GDPR and safeguard your data.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined above or as required by law. Retention periods may vary:

  • Booking Details: Retained for 7 years for tax and accounting purposes.
  • Payment Information: Only retained as long as needed to complete the transaction.
  • Feedback: Retained indefinitely unless you request its removal.

When no longer required, your data will be securely deleted or anonymised.

6. Your Rights

Under GDPR, you have the following rights regarding your data:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request the deletion of your data (the “right to be forgotten”).
  • Restriction: Restrict processing under certain circumstances.
  • Data Portability: Request the transfer of your data to another service provider.
  • Objection: Object to data processing based on legitimate interests.

To exercise any of these rights, please contact us at:

Email: info@taylorestatemanagement.com

7. Data Security

We implement strict security measures to protect your personal data, including:

  • Encryption of sensitive data.
  • Secure storage systems.
  • Regular audits and access controls.

We ensure that all staff and third-party partners are trained in GDPR compliance.

8. Complaints

If you believe your data has been misused or are dissatisfied with our response to your requests, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Updates to this Policy

We may update this policy periodically to reflect changes in the law or our practices. You will be notified of any significant updates.

Contact Us
If you have any questions about how we handle your personal data, please contact us:
Taylor Estate Management
Email: Info@taylorestatemanagement.com
Phone: 07803 535459
Address: 123 Wellington Road south, Stockport, SK1 3TH