Privacy Policy

Effective Date: 1st Aug 2024
Last Updated: 8th Dec 2024

At Taylor Estate Management, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Who We Are

Company Name: Taylor Estate Management
Registered Address: TBA
Company Registration Number: TBA
Data Controller: Taylor Estate Management directors are the data controllers responsible for your personal data.

If you have any questions about this Privacy Policy, you can contact us at:
Email: info@taylorestatemanagement.com
Phone: 07803 535459

2. What Information We Collect

We may collect the following types of personal data:

2.1 Information You Provide Directly:

  • Name, email address, and phone number (e.g., when you fill out contact forms or register for our services).
  • Property details, including addresses and descriptions.
  • Financial information, such as bank details (for rent collection or payments).

2.2 Information Collected Automatically:

  • IP address and browser type (via cookies or analytics tools).
  • Website usage data, such as pages visited and time spent on the site.

2.3 Information From Third Parties:

  • Tenant references, credit checks, and employment details (where applicable).
  • Data from publicly available sources or authorised third parties, such as tenant referencing agencies.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide property management services, including tenant management and rent collection.
  • To respond to enquiries and provide customer support.
  • To comply with legal obligations (e.g., right-to-rent checks under the Immigration Act 2014).
  • To improve website functionality and user experience.
  • To send marketing communications, where you have explicitly consented.

4. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

  • Performance of a Contract: To fulfil our obligations under a tenancy or property management agreement.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: For business purposes, such as improving services or fraud prevention.
  • Consent: For activities like email marketing, where you have given explicit consent.

5. How We Share Your Information

We may share your personal data with:

  • Contractors and service providers (e.g., maintenance providers, tenant referencing agencies).
  • Payment processors for handling rent and other transactions.
  • Legal or regulatory authorities, as required by law.
  • Government-approved deposit protection schemes (e.g., DPS, TDS, or MyDeposits).
  • Analytics or marketing tools, where necessary.

We do not sell or rent your personal data to third parties.

6. International Data Transfers

We primarily store and process data within the UK or the European Economic Area (EEA). If we transfer your data outside these regions, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. For example:

  • Tenant records: Retained for six years after the tenancy ends, in line with legal obligations.
  • Marketing data: Retained until you withdraw your consent.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request corrections to incomplete or inaccurate data.
  • Erasure: Request deletion of your data, where legally applicable.
  • Restriction: Limit the processing of your data in certain circumstances.
  • Data Portability: Request transfer of your data to another service provider.
  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise your rights, contact us at info@taylorestatemanagement.com

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse website traffic. Cookies may include:

  • Necessary Cookies: Essential for website functionality.
  • Analytical Cookies: To track and measure site usage (e.g., Google Analytics).
  • Marketing Cookies: To personalise and deliver targeted advertisements.

You can manage your cookie preferences through your browser settings. For more details, see our [Cookie Policy].

10. Security of Your Information

We use appropriate technical and organisational measures to protect your data, including:

  • Encryption of sensitive information.
  • Secure servers and firewalls.
  • Regular security audits and staff training.

11. Complaints

If you believe your data has been mishandled, you can contact us to address your concerns. Additionally, you have the right to file a complaint with the UK’s Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Taylor Estate Management
Email: info@taylorestatemanagement.com
Phone: 07803 535459