Frequently asked questions....
General FAQ's
What services do you offer as a property management company?
We offer full property management services.
These can vary with holiday lets such as our three options available to owners from basic advertisement and bookings to full maintenance. We can be completely hands ON for you as a perspective owner so you don't have to do a thing!
What makes your holiday let management services unique?
Our holiday let management company stands out by combining exceptional local expertise with a personalised approach tailored to your property’s unique character and needs. Based in the heart of the Peak District, we specialize in maximising your property’s potential by attracting the ideal guests, utilizing dynamic pricing strategies, and showcasing your home through professional marketing on top booking platforms. What sets us apart is our hands-on service: we can handle everything from guest communication and 24/7 support to meticulous cleaning and maintenance, ensuring an unforgettable experience for your guests and peace of mind for you. With a focus on compliance, sustainability, and maximising your income, we’re not just a management company—we’re your dedicated partner in holiday letting success.
What areas do you cover?
We mainly cover the Derbyshire dales, Peak District and midlands. We have however managed properties in Northern ireland and North Wales.
What types of properties do you manage?
We manage holiday lets, rental properties, private residencies and homes abroad.
How do I get started with your services?
Simply contact us with any questions and we will endeavour to answer all your needs. We can then meet in person to discuss your preferred service options with us.
Owner - Holiday lets
How do you screen prospective guests?
Do you handle maintenance and repairs?
How quickly are maintenance issues resolved?
Can you handle evictions if necessary?
How do you handle guest deposits?
Owner - Rental properties
How do you screen potential tenants?
What happens if a tenant stops paying rent?
Do you handle maintenance & repairs?
Can you handle evictions if necessary?
How do you handle tenant deposits?
Do you offer rent guarantee insurance?
What is the process for ending a tenancy?
How do you handle disputes over deposits?
Guests - Holiday lets
How is my deposit protected and returned?
How do I pay my holiday fees/invoice?
What is your pet policy?
How quickly are maintenance issues resolved?
Tenants - Rental properties
How can I report a maintenance issue?
What is included in my tenancy agreement?
How is my deposit protected?
How do I pay my rent?
What is your pet policy?
Getting in touch
What are your office hours?
Our normal office hours are 9am-5pm but we can be contactable outside these hours for emergencies.
How can I contact you in case of an emergency?
Ring James on 07803 535459
Can I meet with you in person to discuss my property needs?
Of course! We would love the opportunity to meet in person. We would specifically need to do this regardless for setting your property up as an owner!
